Help Centre

Everything You Need to Know Before You Order

Browse answers to the most common questions about our meal plans, delivery, billing, and food quality.

What time are meals delivered?

We have different delivery time slots available. Your meals will be delivered directly to your doorstep according to your selected time slot.

How quickly can I start receiving meals?

Your meal plan can start at the earliest within the next 48 hours.

Can I skip a delivery day?

Absolutely, you can skip any day. We will provide you with the application credentials, and you can log in to pause or resume your meal plan at least 48 hours in advance.

If you need any assistance, simply send a WhatsApp message to our team, and we will be happy to do it from our end as well.

Do you deliver on weekends and holidays?

We deliver 7 days a week.

Can I swap ingredients or exclude allergens?

Yes. During signup you can flag allergens, dislikes, and dietary restrictions. Our kitchen team adjusts your meals accordingly each week.

How are calories and macros calculated?

Our certified sports nutritionists design each plan with precise calorie brackets and balanced macros tailored to your goal — whether that’s fat loss, muscle gain, or maintenance.

Will this actually help me lose weight?

Our plans are designed by certified sports nutritionists with precise calorie and macro targets. Clients lose an average of 4–6 kg in their first month when following the recommended plan.

Can I switch plans mid-subscription?

You can also upgrade your plan at any time during your meal plan subscription

Do I need to commit to a long-term contract?

No contracts. Choose weekly, bi-weekly, or monthly billing. You can skip days, swap plans.

What payment methods do you accept?

We accept all major credit/debit cards (Visa, Mastercard, AMEX), Apple Pay, and bank transfers. All payments are processed securely.

Is there a refund policy?

If you’re unsatisfied with a meal, contact us within 24 hours. We’ll either replace it or credit your account — no questions asked.

How is this different from other meal delivery services?

Unlike competitors, we never freeze or batch-cook meals days in advance. Every dish is prepared fresh the same morning it’s delivered, using premium locally sourced ingredients.

Where do you source ingredients?

We partner with UAE’s top-grade suppliers for organic produce, grass-fed proteins, and sustainable seafood. All ingredients are traceable and quality-checked daily.

Is Balanced Bites food halal?

Yes, absolutely. All of our meals at Balanced Bites are prepared using 100 % halal ingredients. We carefully select high-quality ingredients to ensure that our customers enjoy healthy and delicious halal meals.

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Our nutrition concierge team is available 7 days a week via WhatsApp.

Help Centre

Everything You Need to Know Before You Order

Orders & Delivery

Meal Plans & Nutrition

Billing & Subscriptions

Quality & Safety

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